Who We Are

Since 1994, ISG has provided many of the leading technology organizations with valuable customer satisfaction research. ISG offers a variety of online, telephone and print-based research solutions for both the business-to-business and consumer markets in North America, Europe and the Asia Pacific markets.

ISG offers a project-based approach and provides a variety of data collection, analysis and reporting options which are customized to meet each client’s specific research and data analysis needs. Our end-to-end solutions include:

• Custom survey design and development
• In-house data collection - online, telephone and print
• Easy to read reports based upon customer requirements
• Executive summary, key findings analysis and presentation of results
• Customer segmentation and profile overviews
• Full customer account support

Our exceptional research staff has distributed and analyzed over a million surveys on behalf of our clients worldwide. This body of knowledge allows us to provide experience in interpreting results critical to your marketing, development and planning efforts.