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Customer Service/Technical Support Satisfaction Research

ISG's Customer Service Satisfaction surveys are designed to measure an organization's performance in the area of customer service and/or technical support. This research provides valuable metrics, which identify gaps between a customer's experience and their expectations regarding the quality of an organization's service and support.

ISG's Customer Service/Technical Support satisfaction surveys include:

  • Overall satisfaction with the quality of customer service/support
  • Likeliness to recommend and continue using customer service/support
  • Loyalty and promoter metric analysis
  • Identification of key satisfaction drivers
  • Wait time analysis - satisfaction vs. expectations
  • Usage metrics
  • Problem resolution
  • Benchmark service levels - Improved/Declined/Same
  • Product defect resolution
  • Website/Knowledge base usage and satisfaction
  • Performance gap analysis - satisfaction vs. importance


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Company Address
  • Information Solutions Group (ISG)
    227 Bellevue Way NE #300
    Bellevue, WA 98004

 

Phone/FAX/E-mail
  • Voice:
  • FAX: 
  • Email:
425-373-1111
425-373-1115
isg@infosolutionsgroup.com